Nice guy Mat
A friendly word
Original Message – From: Mat – To: WHQ – Subject : New submission from Contact Us
I popped in to WHQ the other night (26th) for what was to be a very enjoyable, dance-filled and wonderful night.
Unfortunately when buying for a drink I was short changed due the bar-tender presuming I had only had a provided a ten when in fact it was a twenty.
I completely understand that this may happen once in a while and have a lot of empathy for the chap serving me.
Who wouldn’t be feeling a little tired at 2am on a busy night eh?
Though on asking him about this, with change in hand, I was met with a surprising amount of hostility that I didn’t expect.
After waiting to chat for a bit, I gave up as I could see that all the bar staff were awfully busy and I would much rather dance wildly and indulge in the company of my fellow soul-jammers.
I entirely see this as a problem that we cannot resolve after this little mishap since you would have to invest a lot of trust in someone that has only sent you an e-mail.
Though if there is anyway in bestowing extra care in managing money it may leave any future WHQ-goers, who have the same fortune, a little less disgruntled.
I will always be a fan of your top quality establishment and wish you all the best in the year to come!
The right direction
Original Message – From: WHQ – To : Mat – Subject : Re: New submission from Contact Us
Thanks for the heads up & for approaching us about it in such a reasonable manner.
Our upstairs till was ten pounds up that night, so send us your bank deets & we’ll wire you over a tenner.
Sorry for the mix up!
Cheers, Debbie x.